Reviews &Community Policy

Ratings, review content, moderation and community conduct rules

Last updated: 26 August 2026

Version: 2.3

Effective date: upon publication on toybayram.az

TOYBAYRAM - event search platform

Email: [email protected]

Website: toybayram.az

This Reviews & Community Policy defines who may submit a Review and under what conditions, the rules for ratings and User Content, how TOYBAYRAM moderates Reviews, and the conduct standards applicable to the community. A Review may be submitted only after a real Confirmed Booking has been completed.

Core principles

Only the Customer connected to a real completed Confirmed Booking may submit a Review.

Negative Reviews are permitted; a low rating alone is not grounds for removal.

Fake Reviews, buying Reviews, review extortion and other rating manipulation are prohibited.

A Performer may respond to a Review, but a Response does not automatically change the rating.

TOYBAYRAM moderates content to protect the Platform but is not an arbitrator of a private Customer ↔ Performer dispute.

Verified status and a high rating are not guarantees of quality or future performance of obligations.

Contents

General Provisions and Principles1-7

Eligibility to Review and Publication8-16

Review Content Requirements17-25

Rating Manipulation and Performer Responses26-33

Moderation, Reports and TOYBAYRAM Actions34-41

Community Conduct Rules42-48

Enforcement, Data and Protection of TOYBAYRAM49-56

I. GENERAL PROVISIONS AND PRINCIPLES

1.Purpose of this Policy

This Policy governs Reviews, ratings, responses to Reviews, User conduct and the core TOYBAYRAM community rules. It applies together with the Terms of Use, Customer Terms & Booking Conditions, Performer Terms & Service Provider Agreement, Verification Policy and other applicable Platform documents.

2.Purpose of Reviews

Reviews are intended to reflect a Customer's real experience following an actual Confirmed Booking that has been completed, increase transparency and help other Users make their own independent decisions.

3.Purpose of Community Rules

Community Rules are intended to support respectful, safe, truthful and professional interaction between Customers, Performers and other TOYBAYRAM Users.

4.TOYBAYRAM is not the author of Reviews

TOYBAYRAM is not the author of User Reviews and, except for the Platform's own content, does not adopt User statements as its own. A Review reflects the opinion and experience of its author.

5.Reviews are not guarantees

A high rating, positive Reviews or Verified status do not guarantee the quality of a future service, conduct, availability or performance of obligations by a User.

6.Independent User decision

Each User independently evaluates available information and decides whether to interact. TOYBAYRAM does not recommend a particular Performer solely on the basis of a rating or Reviews.

7.TOYBAYRAM's right to set community rules

TOYBAYRAM may establish and enforce reasonable conduct, content and moderation rules to protect Users, preserve the integrity of the rating system and maintain normal operation of the Platform.

II. ELIGIBILITY TO REVIEW AND PUBLICATION

8.Review Only After a Real Completed Booking

A Review may be submitted only by a Customer who was a party to a real Confirmed Booking that has reached Completed status under the mechanism below. The Review must be linked to the relevant Booking in Platform records.

Primary completion mechanism: after the Event, the Customer and Performer may mutually confirm completion. If mutual confirmation is not recorded, the Platform may automatically move the Confirmed Booking to Completed 3 calendar days after the scheduled end of the Event, provided no cancellation or No-Show has been recorded.

If Completed status was assigned automatically, a first Review submitted by the Customer is held from public publication for 3 business days. During that window the Performer may object to the completion status. If no objection is recorded, publication may proceed. If the Performer objects in time, TOYBAYRAM may hold the Review while the status dispute is reviewed using available Booking records. Unless TOYBAYRAM records a reasoned decision to continue restricting, remove or otherwise moderate the Review on a specific Policy ground within 5 business days after receiving the objection, the Review is published no later than the end of that period. A pattern of objections and the proportion of objections upheld may be considered when assessing good faith, abuse of the objection mechanism and related Platform measures.

Review eligibility does not depend on payment through TOYBAYRAM because the Platform does not process payments between the parties. A technical Completed status does not determine whether all private contractual or financial claims between the parties have been resolved.

9.No service Review for incomplete Requests

A Request, Discussion, Meeting, uncompleted or unconfirmed Booking does not by itself entitle a User to publish a Review of service quality. Complaints relating to those situations may be submitted through available TOYBAYRAM channels.

10.One Customer - one primary Review per Booking

Unless the interface provides otherwise, a Customer may submit one primary Review for one Completed Booking. TOYBAYRAM may merge or remove duplicate Reviews relating to the same Booking.

11.First-hand experience

A Review must be based on the Customer's own direct experience of the relevant Completed Booking. It is prohibited to submit a Review on behalf of a person who was not the Customer for that Booking.

12.Rating

TOYBAYRAM may provide an overall rating and individual criteria such as Professionalism, Quality of Performance, Communication and Value for Money. Available criteria may differ by service category.

13.Review text

A Customer may describe the experience in the Customer's own words. The Review must be relevant to the specific Booking, understandable and must not knowingly create a false impression of facts.

14.Editing a Review

If Platform functionality permits editing of a published Review, TOYBAYRAM may mark it as Edited and retain necessary technical change history. Editing may be subject to interface rules and limitations.

15.Customer deletion of a Review

If TOYBAYRAM provides a Review deletion function, the Customer may delete the Review through the interface or contact support. Deletion does not necessarily require immediate deletion of related internal records where retention is necessary for safety, fraud prevention or legal compliance.

16.No payment for a Review

A Customer must not receive money, a discount, a gift or another benefit from a Performer solely in exchange for a positive Review, a higher rating, deletion of a negative Review or a change to its content.

III. REVIEW CONTENT REQUIREMENTS

17.Accuracy and good faith

A Customer must describe the Customer's real experience in good faith and must not knowingly publish false factual statements, present speculation as established fact or materially distort relevant circumstances.

18.Relevance to the Booking

A Review must relate to the service, communication and circumstances of the relevant Booking. The Platform may restrict content that has no reasonable connection to the experience of that Event.

19.Constructive criticism

Negative Reviews are permitted. A Customer may criticize service quality, punctuality, communication, compliance with agreed terms and other aspects relevant to the Booking, subject to this Policy.

20.A low rating is not a reason for removal

A low rating or negative opinion by itself is not grounds for removing a Review. A Performer may not require removal merely because the Performer disagrees with the Customer's assessment.

21.Threats and harassment

A Review must not contain threats of violence, stalking, targeted humiliation, bullying or other content aimed at harming or intimidating another person rather than describing the experience.

22.Discriminatory and hateful content

Content that demeans or attacks a person on grounds protected by applicable law, or other clearly discriminatory or hateful content, is prohibited.

23.Personal and confidential information

Without a lawful basis, Users must not publish home addresses, document numbers, banking information, passwords, private correspondence, non-public phone numbers, third-party data or other sensitive information that is not necessary for the Review.

24.Illegal or rights-infringing content

A Review must not contain unlawful materials, materials that infringe intellectual property rights, unlawfully obtained images, confidential information or other content whose publication violates third-party rights.

25.Spam and irrelevant advertising

Reviews may not be used for spam, mass advertising, irrelevant commercial links, promotion of competing services or other activity unrelated to the actual Booking experience.

IV. RATING MANIPULATION AND PERFORMER RESPONSES

26.Fake Reviews

It is prohibited to create Reviews for non-existent Events or use friends, employees, relatives, additional accounts, bots or third parties to artificially increase or reduce a rating.

27.Review manipulation

It is prohibited to coordinate positive Review exchanges, buy or sell Reviews, promise benefits for a particular rating or otherwise artificially influence the rating system.

28.Pressure on a Customer

A Performer may not threaten a Customer, condition performance of existing obligations on changing a Review, demand removal of an honest Review or apply other improper pressure.

29.Review extortion

A Customer may not threaten a negative Review in order to obtain money, an additional service, discount, refund, compensation or another benefit that was not agreed between the parties.

30.Performer Response

Where functionality is available, a Performer may post a public response to a Review. The response must remain relevant, respectful and comply with the same content and conduct rules that apply to Reviews.

31.A response does not change the rating

Publishing a Performer Response does not automatically change the rating associated with the Customer Review and does not mean TOYBAYRAM accepts either party's position.

32.No confidential information in a response

A Performer must not publish the Customer's private contact details, non-public correspondence, payment information or other data beyond what is reasonably necessary for an appropriate public response.

33.Disputed facts

Where the Customer and Performer describe Booking circumstances differently, TOYBAYRAM may leave both compliant positions visible if neither violates the Policy. The Platform is not required to determine the truth of every private factual dispute.

V. MODERATION, REPORTS AND TOYBAYRAM ACTIONS

34.Review moderation

TOYBAYRAM may review Reviews automatically or manually, restrict visibility, request additional information, remove content or take other measures where there are reasonable grounds to believe this Policy has been violated.

35.Grounds for removal or restriction

Grounds may include absence of a link to a Completed Booking, fake review, fraud, threats, harassment, discriminatory content, personal data, spam, infringement of third-party rights, review extortion, rating manipulation or another material violation.

36.Report and Formal Challenge of a Review

A Customer or Performer may report a Review believed to violate this Policy. A report does not automatically result in removal.

Where a Performer claims that a Review contains a specific false statement of fact, rather than opinion, that may harm business reputation, the Performer may submit a reasoned challenge identifying the disputed statement and supporting materials.

TOYBAYRAM will notify the Review author of a material challenge where appropriate and necessary for review and allow the relevant party up to 5 business days to provide an explanation or additional materials.

37.Procedure for a Disputed Review

During a formal review, TOYBAYRAM may mark the Review as 'Disputed', temporarily restrict portions containing personal data or clearly prohibited content, or leave the Review visible where immediate restriction is not required.

A moderator considers the Review's connection to a real Booking, the distinction between opinion and a verifiable factual assertion, the materials provided and Platform rules. TOYBAYRAM is not required to conduct a judicial evidentiary hearing.

TOYBAYRAM records a reasoned internal outcome: leave the Review unchanged, redact prohibited material, invite correction, remove the Review or apply another measure under this Policy. Moderation does not determine the parties' civil liability.

38.Redaction or limited restriction

Instead of removing an entire Review, TOYBAYRAM may, where appropriate, hide personal data, remove a prohibited portion, restrict visibility or invite the author to correct the content.

39.No obligation to remove a disputed opinion

TOYBAYRAM is not required to remove a Review merely because the other party considers it unfair, subjective or negative, where the content does not violate Platform rules.

40.Internal Moderation Decisions and Record of Reasons

A decision concerning visibility of User Content is a Platform-management decision. It does not determine legal liability of a Customer or Performer and does not establish financial obligations between them.

For material Review disputes, TOYBAYRAM retains a reasonable record of the report basis, materials submitted, decision date and brief reasons for the moderation action.

41.Reposting removed content

Reposting substantially the same content after removal for a violation, bypassing technical restrictions or using another account to restore prohibited content may result in sanctions.

VI. COMMUNITY CONDUCT RULES

42.Respectful interaction

Users must interact professionally and respectfully before, during and after a Booking, including Search, Requests, Messages, Meetings, the Event and Reviews.

43.Threats, violence and unsafe conduct

Credible threats, incitement to violence, physical intimidation, stalking, dangerous conduct and use of the Platform to organize unlawful or clearly unsafe activity are prohibited.

44.Harassment and unwanted conduct

Repeated unwanted contact, sexual harassment, humiliation, bullying, stalking and continued contact after a clear request to stop are prohibited, except for communications objectively necessary to lawfully address an existing Booking.

45.Discrimination

Users must not use TOYBAYRAM for unlawful discrimination, degrading treatment or refusal to perform obligations on grounds prohibited by applicable law.

46.Fraud, impersonation and deception

It is prohibited to impersonate another person, use a false identity, create fictitious profiles, commit fraud, intentionally mislead another User or use the Platform to unlawfully obtain money, data or an advantage.

47.Spam and abuse of communications

Mass irrelevant messages, automated spam, aggressive advertising, phishing, malicious links and other misuse of Messages or contact functions are prohibited.

48.Safety at the Event

Customers and Performers are independently responsible for reasonable and lawful conduct at an Event. TOYBAYRAM does not physically control the Event and does not become its organizer or safety guarantor.

VII. ENFORCEMENT, DATA AND PROTECTION OF TOYBAYRAM

49.Measures for violations

Depending on severity and repetition, TOYBAYRAM may issue a warning, remove or hide content, restrict features, temporarily suspend an account or terminate access to the Platform.

50.Immediate measures for serious risk

Where there are credible indications of threats, fraud, impersonation, systematic Review manipulation, serious harassment, ban evasion or another material risk, TOYBAYRAM may apply a stronger measure without prior warning.

51.Technical records

TOYBAYRAM may retain the link between a Review and Booking, rating, text, publication time, edit history, reports, moderation outcomes and other necessary technical records in accordance with the Privacy Policy and applicable law.

52.No guarantee of User Content accuracy

TOYBAYRAM does not guarantee the absolute accuracy, completeness or objectivity of every Review, Response or other User Content. Moderation and Verification reduce risk but cannot eliminate User error, subjective opinion or violations.

53.Limitation of TOYBAYRAM liability

To the maximum extent permitted by applicable law, TOYBAYRAM is not liable for a User's decisions made solely in reliance on a rating, Review, Response or other User Content, or for the acts or omissions of the author of such content.

Nothing in this Policy excludes TOYBAYRAM liability for its own acts where such liability cannot lawfully be excluded.

54.No arbitration role

Moderating a Review, applying a sanction or reviewing a report does not make TOYBAYRAM a court, arbitrator or party to a private dispute between a Customer and a Performer.

55.Changes to this Policy

TOYBAYRAM may update this Policy as the rating system, Community features, moderation methods or legal requirements evolve. Material changes will be communicated to Users in a reasonable manner.

56.Contact, Claims and Language Versions

Questions regarding Reviews, Community Rules and moderation: [email protected]. Website: toybayram.az.

For claims directly against TOYBAYRAM, a User may send a written pre-action claim; TOYBAYRAM aims to respond within 15 business days. Jurisdiction and mandatory rights are governed by the Terms of Use and applicable law.

This document is published in Azerbaijani, Russian and English. In the event of a discrepancy, the Azerbaijani version has prevailing legal force. This does not restrict rights that cannot lawfully be limited by agreement.