Customer Terms& Booking Conditions

Terms applicable to Customers using TOYBAYRAM

Last updated: 26 August 2026

Version: 2.3

Effective date: upon publication on toybayram.az

TOYBAYRAM — an event search platform

Email: [email protected]

Website: toybayram.az

These Customer Terms & Booking Conditions (the “Customer Terms”) supplement the TOYBAYRAM Terms of Use and apply whenever a User acts as a Customer, searches for a Performer, sends a request, discusses terms or confirms a booking through TOYBAYRAM. By using Customer features, the User agrees to these Customer Terms and the applicable TOYBAYRAM Terms of Use.

Core principles

TOYBAYRAM provides a technology platform and is not a party to the service agreement between the Customer and the Performer.

A request, conversation or meeting does not by itself create a Confirmed Booking.

A Confirmed Booking arises only after both parties expressly confirm the agreed terms.

The price, date, time, venue and other material terms may not be changed unilaterally after confirmation.

Cancellation, rescheduling, deposits, refunds and other financial consequences are agreed directly between the Customer and the Performer; TOYBAYRAM does not decide those matters for the parties.

A review may be submitted only by the Customer for an actual Confirmed Booking that took place and was completed.

Contents

Customer status and general rules1–6

Search, requests and communication7–14

Agreement and booking confirmation15–22

Changes, cancellation and exceptional circumstances23–31

Event performance and Customer responsibilities32–37

Reviews, complaints and platform protection38–48

Final provisions49–52

I. CUSTOMER STATUS AND GENERAL RULES

1.Purpose and relationship with the Terms of Use

These Customer Terms govern the use of TOYBAYRAM features intended for finding, selecting and booking Performers. They apply together with the TOYBAYRAM Terms of Use, Privacy Policy and any other documents expressly incorporated into the booking process.

If these Customer Terms contain a more specific rule concerning Customer actions or a particular booking, that specific rule applies to that matter. The general TOYBAYRAM Terms of Use apply in all other respects.

2.Key definitions

For these Customer Terms, “Customer” means a User who seeks or engages a Performer for an Event; “Performer” means a person or entity offering services through the Platform; “Event” means the event for which a service is requested; “Request” means a preliminary approach to a Performer; “Booking Agreement” means the terms for a specific service agreed between the Customer and the Performer; and “Confirmed Booking” means a booking expressly confirmed by both parties through the mechanism provided by the Platform.

3.Role of TOYBAYRAM

TOYBAYRAM provides tools for search, profile display, communication, recording agreed terms and booking confirmation. TOYBAYRAM is not the Event organiser, the Performer, the Performer’s employer, the Customer’s agent, an insurer, a guarantor of the result or a party to the Booking Agreement.

The agreement for the specific service is entered into directly between the Customer and the Performer. TOYBAYRAM is responsible only for its own Platform services to the extent required by applicable law.

4.Customer age and legal capacity

The Customer must be at least 18 years old and have the legal capacity necessary to accept these Customer Terms and enter into a Booking Agreement. If the Customer acts on behalf of an organisation, the Customer represents that they have authority to act and assume obligations on behalf of that organisation.

5.Account and security

The Customer must provide accurate and current information, keep login credentials confidential and promptly notify TOYBAYRAM of suspected unauthorised access. The Customer is responsible for activity carried out through the Customer’s account, except where mandatory law provides otherwise.

6.Acting for another person or organisation

If the Customer organises an Event for another person, company or organisation, the Customer must have the necessary authority to provide information and agree terms. The Customer must not provide the Performer or TOYBAYRAM with third-party personal data without a lawful basis or where such data is not reasonably necessary for organising the Event.

II. SEARCH, REQUESTS AND COMMUNICATION

7.Event information

The Customer must provide Event information as accurately as reasonably possible when creating a Request. Material information may include the date, time, city, address or venue, Event type, expected number of guests, requested service and any special conditions.

If the information changes, the Customer must inform the Performer before confirmation or use the applicable change mechanism after confirmation.

8.Search and ordering of results

TOYBAYRAM may generate search results using the Event date and city, category, availability, Performer base location and travel/service area, rating, reviews, profile relevance and other objective or product-related factors.

A Performer’s position in search results is not a recommendation, quality guarantee or representation by TOYBAYRAM that the Performer is the best or most suitable option for a particular Customer.

9.Performer profiles

Performer profiles are substantially created by the Performers themselves. Before confirming a booking, the Customer should independently assess descriptions, experience, photos, videos, services, pricing, geographic coverage, technical requirements and other relevant information.

TOYBAYRAM may moderate and verify certain information, but does not guarantee the absolute completeness, currency or accuracy of every user statement.

10.Verification and trust indicators

A Verified Performer status or other verification indicator means only that the relevant TOYBAYRAM verification process was completed to the stated extent. Verification is not a recommendation, insurance, guarantee of professional quality, behaviour or future performance of the Booking Agreement.

11.Availability

Displayed Performer availability is based on information available to the Platform, including Performer-supplied data and confirmed bookings. Until the Booking Agreement is mutually confirmed, displayed availability does not guarantee that the Performer is required to accept the Event.

The Customer should verify and confirm the final date and time with the Performer during the agreement process.

12.Request and preliminary booking

Sending a Request or Preliminary Booking Request only expresses the Customer’s interest in the service. It is not a final booking, does not require the Performer to accept the Event and does not require the Customer to complete the booking.

13.Messages and exchange of information

The Customer may use Messages and other Platform communication tools to discuss price, programme, time, venue, equipment, travel, technical conditions and other details. Until mutual confirmation through the Platform’s designated mechanism, messages alone do not change the booking status to Confirmed.

The Customer should avoid sending unnecessary sensitive information, financial credentials or third-party data that is not required for organising the Event.

14.Preliminary meetings

The Customer and Performer may arrange an in-person meeting or online call. Meeting Proposed, Scheduled or Completed statuses are used to organise discussion and do not by themselves constitute a Confirmed Booking.

III. AGREEMENT AND BOOKING CONFIRMATION

15.Negotiation and proposals

Before a Confirmed Booking, the Customer and Performer may discuss and revise proposed terms. A revised set of material terms replaces an earlier proposal only when the parties treat the revised terms as the current terms for subsequent confirmation.

16.Contents of the Booking Agreement

Before confirmation, the Customer must be able to review the material agreed terms that are applicable to the particular Event.

the Performer and Customer;

Event type;

date, time and duration;

venue and city;

specific service or package;

final agreed price;

equipment and technical requirements;

travel conditions and other agreed additional costs;

special requests and material limitations;

any other terms expressly included by the parties in the Booking Agreement.

17.Customer duty to review the terms

Before selecting Confirm Booking, the Customer must carefully review the date, time, venue, service, price and other material terms. If the Customer identifies an error or an unagreed term, the Customer should continue the discussion or request correction before confirming.

Before Confirm Booking, TOYBAYRAM presents a pre-contract information block containing, as applicable: the essential characteristics of the service; the total agreed price, including applicable taxes and mandatory charges disclosed by the Performer; payment and advance terms; the order and timing of performance; information on the statutory withdrawal right and its exceptions; the validity period of the offer or proposed terms; the principal steps for concluding the Booking Agreement; the address or channel for claims; and the technical means available to identify and correct input errors before confirmation. The Customer must have an opportunity to review and correct entered data before confirmation. TOYBAYRAM records the fact, date and time in AZT, and version of the block shown; the full text is reproduced in the saveable Booking Agreement or retained as an immutable snapshot that permits its content to be reconstructed unambiguously.

18.Creation of a Confirmed Booking

A Confirmed Booking arises only when both parties expressly confirm the agreed terms using the mechanism provided by TOYBAYRAM.

The basic principle is: Customer Confirmation + Performer Confirmation = Confirmed Booking. From that point, the Booking Agreement is a direct binding agreement between the Customer and Performer according to its terms and applicable law.

19.Price after confirmation

After a Confirmed Booking, neither the Performer nor the Customer may unilaterally increase, reduce or otherwise change the agreed price. A price change is valid only as part of a newly and mutually agreed amendment to the Booking Agreement.

20.Travel and additional costs

If travel, transport, accommodation, additional equipment or other extra costs apply to the service, they must be disclosed and agreed before the Confirmed Booking or subsequently agreed separately by both parties through an amendment.

A Performer may not treat a previously unagreed additional cost as part of an already confirmed price merely because that cost later arose for the Performer.

21.Direct payments between Customer and Performer

If the parties make a deposit, payment or other transfer, it is made directly between the Customer and the Performer outside TOYBAYRAM unless the Platform expressly states otherwise in relation to a specific payment feature introduced in the future.

Under the current model, TOYBAYRAM does not receive, hold, transfer, initiate or carry out refunds of funds paid directly by the Customer to the Performer and does not guarantee such a return. The Customer and Performer independently agree the method, timing and confirmation of direct settlement and, where applicable, carry out any return directly between themselves.

22.Electronic records and booking history

TOYBAYRAM may retain technical records of actions including creation of a Request, versions of agreed terms, confirmations, messages, Change Requests and cancellation. Such records are maintained for Platform operation, support, security and evidencing actions to the extent permitted by law.

The Customer is encouraged to retain the final Booking Agreement available to the Customer and evidence of direct payments made to the Performer.

IV. CHANGES, CANCELLATION AND EXCEPTIONAL CIRCUMSTANCES

23.Change Request after confirmation

After a Confirmed Booking, the date, time, venue, duration, price, material scope of the service or other significant terms may be changed only by mutual agreement.

The party seeking a change submits a Change Request. Until the other party agrees, the previously confirmed version of the Booking Agreement remains in force unless the parties expressly agree otherwise.

24.Rescheduling the Event

A change of Event date or time is a new material proposal. The Performer may accept or reject the new date based on availability. The original booking does not require the Performer to be available on another date.

The consequences of rescheduling, including any deposit or other financial matters, are agreed directly between the parties.

25.Customer Cancellation, Mandatory Cancellation Terms and Withdrawal Right

Before a Confirmed Booking is created, the Customer and Performer must select and confirm one Cancellation Preset or another expressly completed option where the Platform provides that functionality. The advance must be recorded at the same time as a specific AZN amount, including 0 AZN where no advance is provided; technical confirmation should be unavailable until both fields are completed.

The complete text of the Flexible, Standard and Strict Presets is stated only in Appendix A to the Cancellation, Rescheduling & Exceptional Circumstances Policy and is incorporated into the Booking Agreement by reference. TOYBAYRAM does not reproduce the Preset text here in order to maintain one controlling version.

The full text of the selected Preset must be shown to both parties on the Booking confirmation screen and reproduced in the saveable version of the Booking Agreement made available to each party for the entire duration of the Agreement.

Mandatory consumer rights, including an applicable statutory 7-business-day withdrawal right and its exceptions, prevail over the selected Preset where required by law. The Booking Agreement records factual status and performance-start information rather than asking the parties to determine the legal applicability of the right.

26.Cancellation by the Performer

If the Performer states that the Performer cannot fulfil a Confirmed Booking, the Performer cancellation / No-Show rules in Appendix A to the Cancellation Policy apply. Any advance return required under those rules is made by the Performer directly to the Customer; TOYBAYRAM does not receive, hold, transfer or refund the relevant funds and does not participate in carrying out the return. Other consequences are agreed directly between the Customer and Performer. The Customer may report the matter to TOYBAYRAM solely for moderation and enforcement of Platform rules.

TOYBAYRAM does not guarantee and is not required to provide a replacement, reimburse the service price or pay any difference in the price of another Performer.

27.Replacement Performer

The Performer may propose another professional as a possible replacement, but the Customer is not required to accept that replacement. A replacement is accepted only after the Customer expressly agrees and the applicable terms are agreed.

Until such consent is given, the original Performer may not unilaterally transfer performance to another person unless the Customer expressly agreed otherwise.

28.Performer No-Show

A No-Show is a serious case where the Performer has a Confirmed Booking, has not given proper notice of cancellation and, without a substantiated valid reason, fails to attend or provide the agreed service.

The Customer may report the matter to TOYBAYRAM. The Platform may record the incident, request explanations, restrict, suspend or terminate the Performer’s account in accordance with the Terms of Use. A repeated or particularly serious No-Show may result in permanent termination.

Any financial or civil claims by the Customer against the Performer arising from a No-Show are resolved directly between them.

29.Force Majeure

Force Majeure means an extraordinary external circumstance outside the reasonable control of the affected party that objectively prevents performance. Depending on the circumstances, this may include natural disasters, war, civil disorder, a state of emergency, an official prohibition of the Event, major governmental or transport restrictions and comparable external events.

A party’s statement that Force Majeure occurred does not automatically establish that it did. If the circumstances result in the Performer not providing the agreed service, return of the recorded advance is governed by Appendix A to the Cancellation Policy and is carried out by the Performer directly to the Customer. Other actually incurred expenses, losses and consequences are determined directly between the parties under the Booking Agreement and applicable law. TOYBAYRAM does not act as arbitrator and does not participate in payments or refunds.

30.Serious Illness / Emergency / Incapacity

Serious illness, a medical emergency or sudden incapacity of the Performer is considered separately from general Force Majeure. The Customer should be notified as soon as reasonably practicable.

The parties may discuss rescheduling or a voluntarily agreed replacement. The Customer is not required to accept a replacement. If the Performer does not provide the service, return of the recorded advance is governed by Appendix A to the Cancellation Policy and is carried out by the Performer directly to the Customer. Other actually incurred expenses and losses are determined between the parties according to law and their agreements. TOYBAYRAM does not participate in payments or refunds.

31.Advances, Refunds, Withdrawal Right and Other Financial Claims

Retention or return of an advance, expenses, losses and other financial consequences are governed by the confirmed Cancellation Terms / the Preset incorporated from Appendix A of the Cancellation Policy, the direct Booking Agreement and applicable law. TOYBAYRAM does not accept, hold or distribute those amounts.

Where a mandatory 7-business-day withdrawal right applies to a consumer Customer, that right and its statutory consequences prevail over the selected Preset during the applicable period, subject to statutory exceptions including commencement of performance with the Customer’s consent. TOYBAYRAM does not make the legal determination for the parties.

TOYBAYRAM does not determine whether one party owes another or the amount due and does not guarantee recovery or refund.

V. EVENT PERFORMANCE AND CUSTOMER RESPONSIBILITIES

32.Access to the venue

The Customer must provide the Performer with lawful and agreed access to the venue at the required time where that responsibility rests with the Customer. The Customer should give advance notice of access passes, parking, loading, venue restrictions, setup times and other material access requirements.

33.Technical conditions and equipment

Before confirmation, the Customer must disclose known technical characteristics of the venue that may affect the service. If the Booking Agreement requires the Customer or venue to provide equipment, power, stage, sound, microphones, internet access or other infrastructure, the Customer must ensure the agreed conditions or promptly notify the Performer of changes.

34.Lawfulness and safety of the Event

The Customer is responsible, within the scope of the Customer’s obligations, for organising the Event lawfully, including obtaining permits or approvals required by applicable law or venue rules.

The Customer must not require the Performer to carry out unlawful, dangerous or clearly out-of-scope activities.

35.Conduct of the Customer and guests

The Customer must behave, and to the extent reasonably within the Customer’s control organise guest conduct, so that the Performer is not exposed to threats, violence, unlawful demands or clearly unsafe conditions.

Serious threats, harassment, violence or other dangerous conduct may justify ending the interaction, contacting competent authorities and enforcement action by TOYBAYRAM.

36.Delay caused by the Customer

If the service starts late because of the Customer, guests, venue or other circumstances on the Customer’s side, consequences for performance duration, overtime or other terms are determined by the Booking Agreement or subsequent mutual agreement.

The Customer may not automatically require the Performer to extend the service beyond the agreed time without the Performer’s consent.

37.Completion of the Event

Completed status is used to record that the Confirmed Event took place and the booking flow has concluded. A technical status change by the Platform is not an independent legal determination that every possible claim between the parties has been resolved or waived.

VI. REVIEWS, COMPLAINTS AND PLATFORM PROTECTION

38.Eligibility to submit a review

A review may be submitted only by the Customer connected to an actual Confirmed Booking that took place and was completed.

TOYBAYRAM may verify the connection between a review and the booking record and may restrict review publication where the Event did not take place, was cancelled or cannot be verified as completed.

39.Review requirements

A review must reflect the Customer’s genuine experience and relate to the relevant Event. Fake or paid reviews, threats of a negative review to obtain an unjustified benefit, unnecessary disclosure of personal data, unlawful content, abusive threats and rating manipulation are prohibited.

40.Complaint about a Performer

The Customer may report a suspected breach of Platform rules by a Performer, including fraud, impersonation, threats, a serious No-Show, unlawful content or another material violation.

Submitting a complaint starts a Platform moderation process and does not mean that TOYBAYRAM assumes a private civil dispute or undertakes to recover money from the Performer.

41.Disputes between Customer and Performer

Disputes concerning service quality, price, deposits, refunds, cancellation, rescheduling, loss, performance or breach of the Booking Agreement are resolved directly between the Customer and Performer.

TOYBAYRAM is not a court, arbitrator or party to that dispute. The Platform may retain available records, receive complaints, apply its own account rules and comply with binding requests of competent authorities.

42.Platform moderation is not resolution of a private dispute

A TOYBAYRAM decision to warn, restrict, suspend, reinstate or terminate an account concerns access to the Platform. It does not automatically determine which party is legally correct under the Booking Agreement or who is entitled to a particular sum of money.

43.No recommendation or guarantee of a Performer

TOYBAYRAM does not recommend any specific Performer as guaranteed suitable and does not guarantee service quality, safety, professionalism, punctuality, satisfaction of expectations, legality of every user statement or the actual outcome of the service.

Ratings, reviews, verification, search results and other tools assist the Customer’s decision-making but do not replace the Customer’s own assessment of material terms.

44.Independent assessment and assumption of risk

The Customer independently selects a Performer and decides whether to enter into a Booking Agreement. To the extent permitted by law, the Customer assumes risks associated with the Customer’s own choice, direct arrangements and funds transferred to the Performer outside the Platform.

Where a licence, specific permit, insurance, experience or other credential is material to the Event, the Customer is encouraged to verify that information before confirmation.

45.Third-party services

TOYBAYRAM may use or link to third-party services including maps, OAuth, video calling, messaging, hosting or other technologies. Availability and terms of those services are controlled by their providers. To the maximum extent permitted by law, TOYBAYRAM is not responsible for independent failures, acts or content of third-party services.

46.Limitation of TOYBAYRAM Liability

To the maximum extent permitted by law, TOYBAYRAM is not liable for acts or omissions of a Performer, Event disruption or quality, direct payments, breach of a Booking Agreement, conduct of guests or venues, or other consequences of the direct Customer ↔ Performer relationship.

Where the Customer is a consumer, no contractual monetary cap applies to the extent rights and liability are governed by mandatory law; any exclusion of indirect or similar loss applies only to the extent law permits.

Where the Customer is a legal entity or acts in a business/professional capacity and contractual limitation is permitted, TOYBAYRAM's aggregate liability is limited to the greater of AZN 500 or the commissions and other payments actually received by TOYBAYRAM from that Customer during the 12 months before the event giving rise to the claim.

This clause does not exclude TOYBAYRAM liability for its own acts where such liability cannot lawfully be limited.

47.Third-party Claims and Statutory Recourse

A contractual obligation to reimburse TOYBAYRAM for documented third-party claim losses applies only to a Customer that is a legal entity or acts in a business/professional capacity, and only to the maximum extent permitted by law, where the claim is directly caused by unlawful conduct, fraud, infringement of third-party rights or unlawful User Content.

A consumer Customer does not assume a contractual indemnity for TOYBAYRAM's business risk. Any claim against a consumer is governed only by generally applicable legal grounds for liability, damages and recourse.

No provision applies to loss caused by TOYBAYRAM's own wrongful conduct.

48.Restriction or termination of Customer access

TOYBAYRAM may apply a warning, feature restriction, temporary suspension or permanent termination for a material or repeated breach of the Terms of Use or these Customer Terms.

Grounds may include fraud, fake bookings, threats, harassment, review abuse, impersonation, unlawful content, security abuse, evasion of a suspension, systematic misuse of Platform features or conduct creating a material risk to other Users.

VII. FINAL PROVISIONS

49.Personal data and third-party data

TOYBAYRAM processing of personal data is governed by the Privacy Policy. The Customer must provide only third-party data that the Customer is lawfully entitled to provide and that is reasonably necessary for organising the Event.

After a Request is sent, certain Event and Customer information may be shared with the relevant Performer to the extent necessary to discuss and perform the booking.

50.Electronic Communications, Service Notices and Marketing

The Customer receives necessary service messages relating to Requests, Messages, Meetings, Agreements, Confirmed Bookings, Change Requests, Cancellations, account security and other Platform functions.

Marketing communications are sent only after separate prior consent where required by law. A separate unticked checkbox or other explicit action is used; marketing consent is not a condition of registration or Booking.

Each electronic marketing message must provide an accessible opt-out mechanism. Opting out does not stop necessary service messages.

51.Changes, Governing Law, Pre-action Claims and Mandatory Rights

TOYBAYRAM may update these Terms in the manner described in the Terms of Use. A material change may require renewed explicit acceptance.

These Terms are governed by the laws of the Republic of Azerbaijan, subject to mandatory rules that apply regardless of choice of law.

For a Customer acting in a business or professional non-consumer capacity, sending a written pre-action claim to [email protected] and allowing 15 business days from receipt for TOYBAYRAM to respond is a contractual condition before filing a court claim against TOYBAYRAM, unless mandatory law permits otherwise or urgent interim relief is required. For a consumer Customer, a pre-action claim is recommended but is not a condition restricting any statutory right to contact a competent authority or court.

For a non-consumer Customer acting in a business or professional capacity, disputes with TOYBAYRAM are subject to the competent courts of Baku unless mandatory law requires otherwise. Consumers retain statutory jurisdiction rules and mandatory rights concerning choice of law.

If a provision is unenforceable, the remainder continues in effect; mandatory consumer rights are preserved.

52.Contact, Language Versions and Acceptance

Questions regarding these Terms may be sent to TOYBAYRAM at [email protected]. The current version is published at toybayram.az.

This document is published in Azerbaijani, Russian and English. In the event of a discrepancy, the Azerbaijani version has prevailing legal force. This does not restrict consumer rights that cannot lawfully be limited by agreement.

Acceptance takes place through an explicit TOYBAYRAM clickwrap mechanism linked to the applicable version. TOYBAYRAM may retain User ID, date and time, IP address and document version. Mere use of the site does not replace explicit acceptance where acceptance is required.